Reviews
State Farm® Agent Kreg Kell
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Noah Childers
November 6, 2026
"I had an outstanding experience working with Liam. He was incredibly knowledgeable, professional, and genuinely easy to talk to. He took the time to explain things, answer all my questions, and teach me things about my coverage that I honestly didn’t know before. On top of that, he was able to significantly lower my insurance rate while making sure I understood exactly what I was getting.
It’s not often you come across someone who is this helpful, personable, and genuinely invested in making sure you get the best possible experience. Liam made the entire process easy and stress-free. If you’re looking for insurance, I highly recommend asking for him. Excellent service all around!"
We responded:
"Noah, thank you for taking the time to leave us a review! I'm really happy to hear about your positive experience with Liam. It's great to know he was able to provide you with clear explanations and help you find a better rate. We’re proud to have him on our team. Let us know if we can help with anything else!"
Wendy Schetter
November 6, 2026
"Great experience with Kreg Kell's Team, especially with Gage Briggs. Very professional, caring and polite. Contacted me immediately and gave me a great quote. They obviously hire the best over there!"
We responded:
"Thank you, Wendy! I'm really happy to hear about your positive experience with our team, especially with Gage. We strive to be professional and caring, and it's great to know we hit the mark for you. We're always here if you need anything else!"
Alice Bolton
November 4, 2026
"Pam Burgo was very helpful and responsive with my request. I feel she went above and beyond with her assistance. I needed to add some people to our car policy and she did it quickly. She also sent me the requested confirmation email. I greatly appreciate her efforts."
We responded:
"Alice, thank you for taking the time to leave us a review! I'm happy to hear that Pam was able to assist you so effectively with your policy. We always aim to provide prompt and thorough service. We appreciate your support!"
Dakks Vilos
November 4, 2026
"Today, 11/4/26, Pam did everything to help. Sounds like our trouble was completely resolved. Just wanted to definitely give her and the agency a 5 star review. They have always been very helpful. Thank you."
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Pam was able to assist you and that your issue was resolved. We always aim to be as helpful as possible. We appreciate your support!"
Broxton Lang
November 2, 2026
"Liam was super helpful getting me an affordable home and auto policy. I really appreciate how easy it is to get ahold of a real person when I call the office."
We responded:
"Broxton, thank you for taking the time to leave us a review! I'm happy to hear that Liam was able to assist you with finding affordable policies. We always aim to make sure you can easily reach a real person when you call. Feel free to reach out if you need anything else!"
Joe Morales
October 30, 2026
"Was able to make changes over text. Pam was very knowledgeable on what I needed and it was such a smooth process"
We responded:
"Thank you for your review, Joe! I'm glad Pam could assist you and that the process was smooth. We strive to make things easy for our customers. Let us know if you need anything else!"
Kyong Lee
October 30, 2026
"Jon and Liam were great!"
We responded:
"Thank you for the 5 stars, Kyong Lee! We're glad Jon and Liam impressed you. Let us know if you need anything else!"
Kyong Shin
October 30, 2026
"Jon is great 👍"
We responded:
"Thanks, Kyong Shin! Great to hear Jon made a positive impression. We're lucky to have him. Let us know if you need anything else!"
natepulver
October 30, 2026
"Liam McAlexander has been extremely helpful in explaining our options and updating our policies. This is a great group to work with!"
We responded:
"Thank you! I'm happy to hear that Liam was able to assist you with your policies and options. We strive to make working with us a positive experience. Let us know if we can help with anything else!"
Ryan Fulton
October 29, 2026
"Liam was incredibly helpful to work with! We just bought a house and switched over homeowners + rental dwelling insurance with Kreg and his team. Next was auto and Liam made the process very easy! We are saving way more money per month plus receiving better coverage."
We responded:
"Ryan, thank you for taking the time to leave us a review! I'm happy to hear that Liam made the transition to our insurance smooth for you. It's great to know you're enjoying better coverage and saving money each month. We're here if you need anything else!"
Bill Wong
October 22, 2026
"Pam was very nice andProfessional. See copy another person left which includes me. Pam was amazing with her help today and was able to answer all my questions I asked her. She was able to fix my issue with the car insurance today. Also helped with my other home owner insurance. Would give her more than 5* if I can."
We responded:
"Hey, Bill! I'm really happy to hear that Pam was able to assist you with both your car and homeowner insurance needs. It's great to know she could address all your questions and resolve your issue. We appreciate your feedback and support!"
Brittany Dirks
October 20, 2026
"John Burgo was amazing and was able to save me $10 every month on my policy. Very helpful local who is happy to answer any questions"
We responded:
"Thank you, Brittany! I'm glad to hear that Jon was able to assist you and help you save on your policy. It's great to know you found him helpful and approachable. We're always here to answer any questions you might have. Thanks for choosing us!"
Nate L
October 20, 2026
"Worked with John a couple times now and he always does a great job."
We responded:
"Nate, thank you for taking the time to leave us a review! I'm glad to hear that Jon has been consistently helpful. We appreciate your trust in our office. Let us know if we can help with anything else!"
Michelle Blount
October 19, 2026
"Pam was very helpful for me today! I was able to get my old car removed from insurance policy and new one added very quickly. I appreciate your help."
We responded:
"Michelle, thank you for taking the time to leave us a review! I'm glad we could assist you with updating your insurance policy so smoothly. We appreciate your support and are here if you need anything else. Thanks for choosing us!"
Nicole Appel
October 16, 2026
"Thank you Jon Burgo!"
We responded:
"Nicole, thank you for the 5 stars! I'm glad Jon was able to assist you. We appreciate your feedback and support. Let us know if we can help with anything else!"
Joey McNamara
October 12, 2026
"Pam from customer service, has been very helpful with our insurance policy. She was attentive and put the needs of the customer first."
We responded:
"Thank you, Joey! I'm happy to hear that Pam was able to assist you with your insurance policy. We always aim to put our customers first. We're always here if you need anything else!"
Linda Chancellor
October 8, 2026
"GAGE!! What a pleasure you were, today! Saved me almost 40 dollars month for same coverage from Progressive. Wish I had found you earlier. Also had great quotes for life and homeowners. Patient, kind, funny....a REAL HUMAN experience. Recommend to all!"
We responded:
"Thank you, Linda! I'm so glad to hear that Gage was able to help you save money while providing the same coverage. It's wonderful that you had such a positive and human experience with us. We appreciate your recommendation and are here if you need anything else!"
Jenny Romero
October 2, 2026
"Liam was great. Very knowledgeable he answered every question I had and he was very helpful."
We responded:
"Jenny, thank you for taking the time to leave us a review! I'm happy to hear that Liam was able to assist you and provide the information you needed. We always aim to be helpful and knowledgeable. Feel free to reach out if you need anything else!"
Titus Grant
September 30, 2026
"I had the pleasure of working with Jon! He’s helped my wife and I with car, renters, and we are still looking into life. He’s so respectful and efficient with his work!"
We responded:
"Titus, thank you for taking the time to leave us a review! I'm happy to hear that Jon was able to assist you and your wife with your insurance needs. It's great to know you found him respectful and efficient. Let us know if we can help with anything else!"
Hannah Kuehn
September 30, 2026
"Both Jon and Pam have been so helpful with setting up auto and life insurance policies and in assisting with claims. They’re easy to talk to, knowledgeable, and made the process super simple! Can’t recommend enough!"
We responded:
"Hannah, I'm really happy to hear that Jon and Pam were able to assist you with your auto and life insurance needs. It's great to know they made everything straightforward for you. We appreciate your recommendation!"
Rachel Miller
September 25, 2026
"Pam was very helpful when I received an incorrect bill. She kept me posted on progress and fixed the problem."
We responded:
"Rachel, thank you for taking the time to leave us a review! I'm glad to hear that Pam was able to assist you with the billing issue and keep you informed throughout the process. We appreciate your feedback and are here if you need anything else!"
Matt Pape
September 23, 2026
"Worked with Pam on a few matters this afternoon and had a great experience - she was quick, friendly, helpful, and was able to capture everything I needed."
We responded:
"Matt, thank you for taking the time to leave us a review! I'm glad to hear that Pam was able to assist you so effectively. We always aim to provide quick and friendly service. Let us know if we can help with anything else!"
Clara Thornton
September 23, 2026
"I would like to commend Gage Briggs for promptly returning my phone call. He is very pleasant and knowledgeable. He's patient and thorough. He's a breath of fresh air in today's society. Thank you Gage. Keep up the good work."
We responded:
"Thank you, Clara! I'm glad to hear that Gage was able to assist you so effectively. We appreciate your kind words about his service and dedication. We're here for you, so feel free to reach out if you need anything else!"
Mark Corti
September 21, 2026
"Paige was awesome explained everything well and helped me get a major discount on my new insurance policy"
We responded:
"Thank you, Mark! I'm happy to hear that Paige was able to explain everything clearly and help you secure a great discount on your new policy. We're glad to have you with us. Feel free to reach out if you need anything else!"
Morrigu Geibhendach
September 8, 2026
"I just spoke to a gentleman by the name of Liam, saved me 100$ a month, great deal and good coverage. He was kind, timely, and knowledgeable about the coverages avaliable to me. Thank you Liam."
We responded:
"Morrigu, thank you for taking the time to leave us a review! I'm happy to hear that Liam was able to assist you in finding a great deal with good coverage. We always aim to provide knowledgeable and timely service. Don't hesitate to reach out if you need anything!"